About the Role:
The Area Operations Specialist supports the results and performance of our Focus Global stores. Partnering with the Business and Sales Teams, you will help create a productive and driven environment where customers have an extraordinary experience, and employees can perform their best, enabling the business to grow. Serving and delighting shoppers remains a top priority.
Key Responsibilities:
- Oversee Operations Across Multiple Stores: Ensure that each store meets operational and financial performance goals, providing guidance and support as needed.
- Drive Process Improvements: Identify operational inefficiencies, propose solutions, and implement process enhancements to streamline store operations and improve customer experiences.
- Monitor and Analyze Performance Metrics: Track store performance against financial targets, sales goals, and other KPIs, delivering insights and actionable recommendations to leadership.
- Support Sales and Business Teams: Provide regular feedback and analysis on store performance, helping to optimize sales strategies and resource allocation.
- Conduct Market Research: Stay informed of market trends and competitors' activities, offering recommendations to maintain market competitiveness.
- Enhance Customer Engagement: Develop and execute strategies to increase foot traffic, boost sales, and build strong relationships with customers and interior designers.
- Coordinate with External Partners: Act as the main liaison with mall operators and other partners to support business needs and operational requirements.
- Facilitate Training and Development: Contribute to the design and delivery of sales, product, and client service training programs to uphold high standards of customer satisfaction.
What We're Looking For:
- Bachelor’s Degree in Business Studies, Administration, Marketing, Commerce, or a related field.
- 2–3 years of experience in retail operations, multi-store management, sales, or a related field.
- Proven ability to identify and implement process improvements that drive operational efficiency and sales growth.
- Strong analytical skills with a focus on metrics, financial performance, and business insights.
- Excellent project management skills, with the ability to multitask, prioritize, and manage resources effectively across different store locations.
- Exceptional interpersonal and communication skills, capable of building relationships with internal teams, customers, and external partners.
- Proactive and innovative mindset, with a passion for delivering exceptional customer experiences and supporting world-class brands.