About the Role:
As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience.
Key Responsibilities:
Address customer issues, concerns, and inquiries through our dedicated customer service channels
Proactively identify effective solutions to resolve customer concerns promptly and efficiently
Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability
Assist in managing our ecommerce websites and ensure their smooth operation
Create compelling write-ups for our brands to support marketing initiatives
Job Qualifications:
Bachelor's degree in any field
Preferably with 1-2 years of experience in E-Commerce or customer service
Exceptional communication, customer service, and interpersonal skills
Experience in customer service for regional countries (e.g. Singapore) is a plus but not required
Amenable to work on weekends and on shifting schedules
You Are an Ideal Candidate if You Are:
Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding — this environment is perfect for someone who is independent, self-driven, and hungry for growth.
An excellent communicator: We speak and act quickly. Say it. Mean it. Do it.
Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
Love adopting new technology and software tools: We constantly look for new tools to use that will make our work more efficient and productive.
Data-driven: We love numbers and data that will help us arrive at impactful decisions.
Customer-centric: We do whatever it takes to satisfy our customers.