Ecommerce Sales and Operations Associate

🌟About the Role 

The Sales Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

📋 Key Responsibilities

1. Product Portfolio Management

• Competitor analysis – Product pricing and market research to benchmark against competitors’ products

• Updating inventory and promotions pricing for online channels

• Supporting coordination with eCommerce partners like Lazada, Shopee and others

• Creating and updating product content on online Ecommerce stores

2. Customer Experience

• Cresting the optimal post purchase customer experience

• Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency

• Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.

• Special projects: Customer Failed Transaction outreach

• Analysis: Reviewing sales performance, operational KPIs, etc

⚙️ Other tasks

• Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey

• Invoicing and dispute management

• Market research and data collection

🎯Job Qualifications

• Bachelor’s Degree in business, operations or other related course

• Highly interested in eCommerce and retail industry

• Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills

• Detail-oriented and work well under pressure with tight timelines

• Competent in MS Office applications

• Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS

💫 You Are an Ideal Candidate if You Are

• Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding – this environment is perfect for someone who is independent, self driven and looking for growth opportunities.

• An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .

• Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.

• Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.

• Data driven: We love numbers and data. We make decisions based on quantitative figures.

• Customer-centric: We do whatever it takes to satisfy our customers.

📍Location: Bonifacio Global City, Taguig - Metro Manila