The Sales Operations Associate shall help the company build successful and long-term relationships with our customers by delivering high quality after-sales service that exceeds expectation
Main Duties and Key Responsibilities:
- Ensuring proper coordination with Customer Service team, in-house sales associates, service and production teams regarding after-sales service issues and schedules.
- Handle orders and concerns of 3rd party dealers and ensure its prompt resolution.
- Monitors clients and documentary files.
- Recommending strategies that would improve the quality of service, productivity and profitability
- Coordinates with internal and external parties to accomplish account requirements
- Checks implementation of SOPs related to the sales process
- Checking of Sales Quotations in terms of pricing, size limitations related to product warranty, stock availability
- Processing of orders in FGI’s ERP system
Job Qualifications:
- Must have a Bachelor's Degree from any reputable university New Grads and Experienced Team Members welcome to apply
- Experience in customer care and service is a plus
- Experienced in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
- Must have excellent communication, customer service, and people skills.
- Must be patient, hardworking and can work well under pressure.
- Must have the ability to collaborate effectively with cross-functional teams