The Ecommerce Customer Success Associate is the bridge between our customers and the company. They help Focus Global build successful, long-term relationships by providing an excellent customer service experience to our clients.
Key Responsibilities:
1. Customer Support
- Manage customer issues/concerns/queries through our dedicated customer service channels
Identify intelligent solutions to customer concerns and ensure these are promptly executed
2. Brand/Marketing Support
- Recommend strategies that would improve quality of service, productivity and profitability
- Help manage our E-Commerce websites
- Create write-ups for our brands
What We’re Looking For:
- With at 1 to 2 of experience in E-Commerce or customer service
- Must have excellent communication, customer service and people skills.
- Must be patient, hardworking and can work well under pressure.
- Experienced in using at least one of the following platforms for customer service: FB Messenger, Lazada Chat, Shopee Chat etc
- Experience in customer service for regional countries (Singapore, etc) is a plus but not required
- Amenable to work on weekends and on shifting schedules
- Willing to do WFH and onsite (hybrid set-up)
- Must have a working laptop and stable internet connection at home